BSOP 588 Week 4 Midterm Exam

BSOP 588 Week 4 Midterm Exam in $26 only

(TCO D) The Malcolm Baldrige National Quality Award was named after: (Points : 5)
Question 4. 4. (TCO E) “Moments of truth” are instances when: (Points : 5)
Question 5. 5. (TCO F) Characteristics of effective strategic leadership include all of the following EXCEPT: (Points : 5)
Question 6. 6. (TCO A) The finance function is responsible for: (Points : 5)
1. (TCO A) Discuss how a fast-food restaurant could measure its quality effectiveness using each of the following definitions of quality: product-based, user-based, value-based, and manufacturing-based. (Points : 10)
2. (TCO B) Explain the key management and organizational principles that are necessary for effective implementation of Six Sigma (Points : 10)

3. (TCO A) Explain the three core principles of total quality. (Points : 10)
Ans) Ans) The three principles of total quality are:
4. (TCO H) Identify and discuss five differences between service and manufacturing organizations. (Points : 10)
Ans) The difference between service and manufacturing organizations are:
5. (TCO C) Compare and contrast the quality philosophies of Deming and Juran. (Points : 20)
. (TCO H) Cite three types of quality problems in health care. Recommend three ways to improve health care delivery. (Points : 10)
1. (TCO G) Cite three ways that middle management can impede an organization’s transition towards a total quality environment. Why is it important that middle management be supportive of a total quality initiative? (Points : 20)
(TCO B) Discuss the importance of employees and information technology in the delivery of service quality. Use two examples of service firms to help support your discussion. (Points : 10)

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