INCOM Company Case Exam Final

INCOM Company Case Exam Final Solution for $35 Only (Instant Download)INCOM Company Case Exam Final

Free Sample Answer Given Below.

The decline in our profits has become intolerable. The severe price cutting in pumps has dropped our pre-tax margin to less than 3%, far below our historical 10% margins. Fortunately, our competitors are overlooking the opportunities for profit in flow controllers. Our recent 10% price increase in that line has been implemented without losing any business.

Robert Johnson, president of the INCOM Company, was discussing operating results in the latest month with Ahmed Khan, his controller, and John Scott, his manufacturing manager. The meeting among the three was taking place in an atmosphere tinged with apprehension because competitors had been reducing prices on pumps, INCOM’s major product line. Since pumps were a commodity product, Johnson had seen no alternative but to match the reduced prices to maintain volume. But the price cuts had led to declining company profits, especially in the pump line (summary operating results for the previous month, March 2016, are shown in Exhibits 1 and 2).

INCOM supplied products to manufacturers of water purification equipment. The company had started with a unique design for valves that it could produce to tolerances that were better than any in the industry. Johnson quickly established a loyal customer base because of the high quality of its manufactured valves. He and Scott realized that INCOM’s existing labor skills and machining equipment could also be used to produce pumps and flow controllers, products that were also purchased by its customers. They soon established a major presence in the high-volume pump product line and the more customized flow controller line.

INCOM’s production process started with the purchase of semi-finished components from several suppliers. It machined these parts to the required tolerances and assembled them in the company’s modern manufacturing facility. The same equipment and labor were used for all three product Lines, and production runs were scheduled to match customer shipping requirements. Suppliers and customers had agreed to just-in-time deliveries, and products were packed and shipped as completed.

Valves were produced by assembling four different machined components (2 components of L12 and 2 of L15). Scott had designed machines that held components in fixtures so that they could be machined automatically. The valves were standard products and could be produced and shipped in large lots. Although Scott felt several competitors could now match Johnson’s quality in valves, none had tried to gain market share by cutting price, and gross margins had been maintained at a standard 35%.

The manufacturing process for pumps was practically identical to that for valves. Five components (3 components of L12 and 2 of L14) were machined and then assembled into the final product. The pumps were shipped to industrial product distributors after assembly. Recently, it seemed as if each month brought new reports of reduced prices for pumps. INCOM had matched the lower prices so that it would not give up its place as a major pump supplier. Gross margins on pump sales in the latest month had fallen below 20%, well below the company’s planned gross margin of 35%.

Flow controllers were devices that controlled the rate and direction of flow of chemicals. They required more components and more labor, than pumps or valves, for each finished unit. Each Flow controller required 4 components of L16, 5 components of L12 and 1 component of L21. Also, there was much more variety in the types of flow controllers used in industry, so many more production runs and shipments were performed for this product line than for valves. INCOM had recently raised flow controller prices by more than 10% with no apparent effect on demand.

INCOM had always used a simple cost accounting system. Each unit of product was charged for direct material and labor cost. Material cost was based on the prices paid for components under annual purchasing agreements. Labor rates, including fringe benefits, were $25 per hour, and were charged to products based on the standard run times for each product (see Exhibit 3). The company had only one producing department, in which components were both machined and assembled into finished products. The overhead costs in this department were allocated to products as a percentage of production-run direct labor cost. Currently, the rate was 300%. Since direct labor cost had to be recorded anyway to prepare factory payroll, this was an inexpensive way to allocate overhead costs to products.

Khan noted that some companies didn’t allocate any overhead costs to products, treating them as period, not product, expenses. For these companies, product profitability was measured at the contribution margin level price less all variable costs. INCOM’s variable costs were only its direct material and direct labor costs. On that basis, all products, including pumps, would be generating substantial contribution to overhead and profits. She thought that perhaps some of INCOM’s competitors were following this procedure and pricing to cover variable costs.

Khan had recently led a small task force to study INCOM’s overhead costs since they had now become much larger than the direct labor expenses. The study had revealed the following information:

  1. Workers often operated several of the machines simultaneously once they were set up. For other operations, however, workers could operate only one machin Thus machine-related expenses might relate more to the machine hours of a product than to its production-run labor hours.
  1. A set-up had to be performed each time a batch of components had to be machined in a production Each component in a product required a separate production run to machine the raw materials or purchased part to the specifications for the product.
  1. People in the receiving and production control departments ordered, processed, inspected, and moved each batch of components for a production This work required about the same amount of time whether the components were for a long or a short production run, or whether the components were expensive or inexpensive.
  1. The work in the packaging and shipping area had increased during the past couple of years as INCOM increased the number of customers it serve Each time products were packaged and shipped, about the same amount of work was required, regardless of the number of items in the shipment.

Khan’s team had collected the data shown in Exhibit 4 based on operations in March 2016. The team felt that this month was typical of ongoing operations. Some people recalled, however, that when demand was really heavy last year, the machines had worked 12,000 hours in a month and the factory handled

up to 180 production runs and 400 shipments without experiencing any production delays or use of overtime.

Exhibit 1 INCOM Company: Operating Results (March 2016)

Sales $2,152,500 100%
Direct Labor Expense 271,250
Direct Materials Expense

Manufacturing overhead

Machine-related expenses $336,000
Setup labor 40,000
Receiving and production control 180,000
Engineering 100,000
Packaging and shipping 150,000
Total Manufacturing Overhead 806,000
Gross Margin $617,250 29%
General, Selling & Admin. Expense 559,650
Operating Income (pre-tax) $ 57.600 3%

Exhibit 2 Product Profitability Analysis (March 2016)

Valves Pumps Flow Controllers

Direct labor cost







Direct material cost 16.00 20.00 22.00
Manufacturing overhead (@300%) 30.00 37.50 30.00
Standard unit costs $56.00 $ 70.00 $ 62.00


Target selling price $86.15 $107.69 $95.38
Planned gross margin (%) 35% 35% 35%


Actual selling price $86.00 $87.00 $105.00
Actual gross margin (%) 34.9% 19.5% 41.0%

Exhibit 3 Product Data

Product Lines Valves Pumps Flow Controllers


Materials per unit 4 components 5 components 10 components

2 of L12


3 of L12

@$2= $ 6

4 of L16

@$1 = $ 4

2 of L15

@ 6= 12

2 of L14

@ 7 = 14

5 L12

@ 2= 10


1 of L21

@ 8= 8

Materials cost per unit $16 $20 $22

Direct labor per unit 0.40 DL hours 0.50 DL hours 0.40 DL hours

Direct labor $/unit

(Including employee benefits)

@ $25/DL


$10 $12.50 $10.00

Machine hours per unit 0.5 0.5 0.3

Exhibit 4 Monthly Production and Operating Statistics (March 2016)



Production (units)





Flow Controllers




Machine hours 3,750 6,250 1,200 11,200
Production runs 10 50 100 160
Number of shipments 10 70 220 300
Hours of engineering work 250 375 625 1,250


  1. Assume prices of raw material will increase by 5%. How much should the company increase the selling price to keep their margin? Would you suggest an increase to all the products? Build an income statement to show your calculations and you assumption.
  1. Build a Contribution Margin Income Statement for March 201 Mr. Khan estimates that in regard to % of variable vs %fixed cost is as follows (this is his guess, but he seemed not so sure)
Machine-related expenses 20% fixed 80% variable
Setup labor 100% fixed
Receiving and production control 10% fixed 90% variable
Engineering 100% fixed
Packaging and shipping 50% fixed 50% variable
General, Selling & Admin. Expense 90% fixed 10% variable
  1. Build INCOM Income Statement in the month of April 2016, if they produced 7600 Valves, 12,000 Pumps and 4,200 Flow Contr Show your calculations and assumptions.
  2. Find the Break-Even point (in terms of products and Sales), if the ratio of the Valves, Pumps and Flow Controllers are always the same each month and is very close to March 2016?
  3. Redo Question 4, assuming a cost increase of 5% in the direct material co
  4. Redo Question 4, assuming a 5% cost increase of Direct Material and General, Sales and AdministrationCost.
  5. Based on Question 3, the company needs to increase its Net operating Income Margin in April to 8.5%, which product price would you change, to what value, why?
  6. One manager suggests changing the Overhead Allocation to Direct Material used instead of direct Labor. Rebuild Exhibit 2. Which is more realistic?
  7. Apply ABC costing System. Use the following activities (based on the suggestion of Mr. Khan): Direct Labor, Machine Components, Setup machines, receive the schedule components, Provide engineering Support, Pack and Ship product
  8. What did ABC product cost and product profitability reveal?
  9. If you are hired as an external Consultant, what actions would you suggest? (in details)

Sample Answer:

Price of Answer: Just $35 only (Instant Download)

This answer is available in excel file.

Need Assistance‚Ķ?? email us at [email protected]. If you need any type of help regarding Homework, Assignments, Projects, Case study, Essay writing, Exam or anything else then just email us at [email protected] We will get back to you ASAP.